New membership management system at health club

Leading operator of outsourced leisure facilities, Hotel and Facilities Management by Leisure Connection, is teaming up with ClubWise at its PACE Health Club, Manchester, to boost its productivity and administrative processing, which in turn will provide a more ‘user friendly’ service for members to the club.

ClubWise is a market leader in club management software solutions, which combines cutting edge technology with an integrated Direct Debit administration service and interactive sales and retention service.

The software offers great advantages for the management of leisure facilities, such as improved customer contact and inclusive of automated programmed mailers and texts, which are sent out to members with up to date offers from their local club.

Customers can also now sign up for gym membership online, which is great news for member and operator alike as direct debit errors are reduced as it eliminates any mistakes while filling out forms within the club.

Steve Bambury, Head of Hotels at Hotel and Facilities Management by Leisure Connection, commented: “ClubWise is already in operation at nine of our Park Inn sites and is running smoothly and efficiently. Therefore, we are very pleased to introduce it at our Manchester PACE Club.

"The system offers greater contact with customers who are, of course, our top priority and also removes unnecessary errors with direct debits, which is fantastic.”