Delta Security, a specialist in automated high-security solutions, has won a new contract with Gateway Housing to provide full maintenance and repairs to the CCTV, access control and gate systems installed at Gateway’s portfolio of 3,000 residential properties.
The new three-year contract, which covers the East London boroughs of Tower Hamlets, Hackney and Newham, was won in a competitive tender including six other security suppliers. The tender was a part of a wider company drive to rationalise and professionalise all procurement. Criteria included value for money, customer-focused delivery and the ability to provide compliant and comprehensive support to all tenants within a set time period.
As part of the new contract Delta Security has also delivered a programme for planned upgrades and regular maintenance to support the Housing Association’s commitment to ‘pre-prevention maintenance’ (PPM).
John Gilbert, M&E Contracts Manager at Gateway Housing, says ensuring excellent customer service on maintenance projects is key to its continuous improvement goals:
“Dave Mundy, the MD of Delta Security, and I hold a combined vision for how we can further streamline processes to ensure our residents have the most efficient and effective maintenance and repairs service,” he says. “Delta has provided out-of-hours support to ensure this partnership starts in the best position, and so far, we could not ask for any more.”
Dave Mundy, Managing Director at Delta Security, says this is a significant new contract for the company: “We have extensive experience in delivering maintenance repairs and system upgrades with the minimum of disruption to residents, combined with the utmost convenience for the Housing Association,” he says. “We are extremely pleased to add Gateway to our portfolio of Housing Association clients and look forward to delivering on this new partnership.”
“Supporting local SMEs is also extremely important to our organisation,” adds John. “We are therefore very pleased to be working with an East London business, and one that is large enough to manage demand, yet small enough to care!”
