Growing demand for low-carbon heat means social housing providers and new-build developers need warranties that go beyond the standard. Ideal Heating’s Logic Air warranty model delivers clarity, accountability and long-term support.
The drive to decarbonise UK homes is no longer optional. According to the National Audit Office’s 2024 report ‘Decarbonising Home Heating’, heating the UK’s 28 million homes accounts for around 18% of the country’s greenhouse gas emissions, so social housing landlords and new-build developers face a real challenge: reduce carbon, maintain homeowner comfort and manage long-term risk.
The warranty attached to a heat pump install is more than a tick-box: it is a tool for managing risk, cost certainty and credible partner support.
Clear responsibility from day one
Traditional warranties often create ambiguity. Is the installer responsible for faults? Is the manufacturer?
Hidden clauses and exclusions undermine confidence and expose housing providers to maintenance back-packs. Ideal Heating’s Logic Air range takes a different path: the warranty sits with the manufacturer, not the installer. In simple terms, that means if something goes wrong, the responsibility to put it right lies with Ideal, not the installer.
Clarity is vital for social housing providers who need predictable long-term estate management and for new-build developers who must hand over defect liability with confidence.
Full parts and labour cover – a real-world necessity
For a housing provider managing multiple units, a warranty that only covers parts or requires separate labour charge creates exposure. Logic Air’s warranty covers both parts and labour – meaning the cost burden of a repair or replacement does not fall unexpectedly onto the landlord or installer. This kind of cover reduces the hidden “day two” costs of low-carbon transitions: call-backs, breakdown responses, homeowner disruption.
Installer-friendly, partner-friendly
The Logic Air warranty gives installers significant benefits: fewer call-backs, less finger-pointing and a manufacturer so confident about their product that they’re willing to take the performance risk. For large scale new-build programmes or social housing portfolios, that means smoother installs, better hand-over and less operational disruption.
Support ecosystem meets the warranty promise
A warranty is only as good as the support backing it, and Ideal has that covered too. The company has invested in a nationwide training network, on-site engineer resourcing and parts availability. Remote diagnostics and vans with instantly available spare parts means that when a warranty claim comes in, the response is quick and easy to fix.
Why this matters now
EPC C targets loom, and housing providers are under pressure to decarbonise while controlling whole-life cost. A weak warranty shifts risk, burdens maintenance teams and puts unbudgeted costs on the landlord. A robust warranty – built on manufacturer accountability, full cover and rapid response – removes friction from the transition and fuels confidence in specifying and deploying heat pumps at scale.
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Heat pumps will underpin the low-carbon future of social and new-build housing. But the product alone won’t guarantee success. The support, servicing model and warranty matter just as much.
With Logic Air and its warranty structure, Ideal Heating is signalling that low-carbon heating can be low-risk too.
That’s not just smart. That’s Ideal.